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Customer Care Consultant (BDC)
Apply
$42k-52k (estimate)
Full Time 1 Week Ago
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Subaru of Glendale is Hiring a Customer Care Consultant (BDC) Near Glendale, CA

Job Description

Job Description

There's plenty of room to grow at Subaru of Glendale! If you have interest in working in a fast-paced, high-reward industry; you've come to the right place. At our dealership, we value our employees as human capital and an essential part of why we're able to provide our customers with the best. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Responsibilities
  • Answer customer calls and establish follows-up with sales appointments
  • Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
  • Provide customers with initial product information and direct them to the appropriate dealership resources
  • Present initial financing options based on customer needs
  • Follow up with leads that are not ready to make an appointment or no-show
  • Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
  • Utilize CRM tracking system daily
Qualifications
  • At least one previous role based in customer service experience
  • Excellent teammate with collaborative attitude and eagerness to improve
  • Prompt and courteous demeanor
  • Positive and hardworking personality
  • Strong computer skills
  • Valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Summary

JOB TYPE

Full Time

SALARY

$60k-77k (estimate)

POST DATE

04/26/2024

EXPIRATION DATE

05/09/2024

The following is the career advancement route for Customer Care Consultant (BDC) positions, which can be used as a reference in future career path planning. As a Customer Care Consultant (BDC), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Consultant (BDC). You can explore the career advancement for a Customer Care Consultant (BDC) below and select your interested title to get hiring information.

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